HOME » HELP CENTER FAQS

Help


  • Prescriptions
  • Lenses
  • Frames
  • Order
  • Payment
  • Shipping
  • Return & Exchange Policy
  • Contact Us

How to


  • Measure Your PD

Prescriptions

PD is the distance between your pupils in millimeters. Its is an essential information for us to build accurate lenses for you. Click here to learn more and how to measure your PD.

Eyeglasses prescriptions may be written in different ways. But in general, they would be in horizontal rows and right eye(OD)on the first row and left eye(OS) on second. When fill in the Rx(prescription) form on our website, please make sure you are filling in the exact number written on your prescription.
OD: Right eye
OS: Left eye
SPH: Sphere, the sphere number with a negative sign(-) corrects for nearsighted and plus sign(+) corrects for farsighted.
CYL: Cylinder, cylinder number corrects for astigmatism. If “DS” or “PL” appears on the field of CYL, it means you have no astigmatism.
AXIS: The orientation of astigmatism. A number between 0 and 180 degrees. It only and must be included when cylinder power is included in your eyeglasses prescription.
ADD: Reading Additions, additional correction for reading used in a bifocal or progressive lens.
PD: Pupillary Distance, PD is sometimes included in your eyeglasses prescription. It states the distance between your pupils in millimeters. If your prescription does not include your PD, you may measure it yourself by following our guide here.

Not a problem. We will customize it for you and do our best to fulfill your requirement.

Simply select Non-Prescription in the vision type after clicking on “Customize&Purchase” button. Flat lenses are included in non-prescription glasses and you may still add blue-light-filtering or light-responsive add-on to them. If you just want a frame without lenses, you may click on “frame only” button.

Lenses

Lens index number indicates the degree of refraction by the lens. It is related to the thickness of the lens. The higher the index, the thinner the lens.

A. If you have total spherical power under +/-4.0, our free index option 1.56 will be suitable for you and thin enough compare to other merchants who usually put 1.50 for as their free option. (The higher the index, the thinner the lens.)

B. If you have total spherical power under +/-4.0 and prefer even thinner lenses, you can have an upgrade by choosing 1.60 as your lens index.

C. If you have strong prescription which is over +/-4.0, we highly recommend you choose 1.67 as your index as it reduces lens thickness significantly.

Sure, we do! After clicking on “Customize&Purchase”, you will see blue-light-filtering option under Add-on page.

All of our lenses come with impact-resistant, anti-reflection and anti-scratch hard coating plus 100% UV protection!

Frames

To hand you frames with high quality, we only use high-end acetate, metal and titanium.

Acetate: Nylon-based plastic. Each acetate frame from Quinze is handcrafted. The acetate frame comes in a variety of colors with a rich luster. It is hard and glossy with a solid performance, performance and style. Acetate frame is very durable since it barely deform and its color does not fade.

Metal: Very popular material for eyeglasses which is attractive and malleable. It gives you a fashion look while not adding too much weight to your dressing.
Titanium: Frames made of titanium are lightweight, durable and strong. Compare to other metals, titanium frames contain their shapes much better. They can be bent but will retain their original shape immediately.

No. Our frames only come in one size. Details about their dimension are listed under the product description. You may use them to find the one that best suit you.

Order

You will need your eyeglasses prescription, your PD and a frame that you prefer on our website.

The price include the frame, lenses, leather glasses pouch, microfiber cleaning cloth and a mini screwdriver.

Please contact us at [email protected]. We will do our best to fulfill your request.

You can check your order status in your account page under Orders.

Payment

We accept PayPal and credit/debit card including Visa, MasterCard, American Express and Discover.

Sorry. We do not accept insurance as payment. However, some insurance companies do accept an invoice copy for reimbursement. Please check with your insurance company, and if they do, you can request an emailed invoice copy by contacting [email protected]

Shipping

DOMESTIC SHIPPING METHOD RATE ESTIMATED DELIVERY
UNITED STATES STANDARD(USPS) FREE 7-11 BUSINESS DAYS
UNITED STATES EXPRESS(UPS) USD15.00 3-5 BUSINESS DAYS
INTERNATIONAL SHIPPING METHOD RATE ESTIMATED DELIVERY
ALL COUNTRIES EXPRESS(UPS) USD15.00 3-5 BUSINESS DAYS

Notice:

A. The estimated delivery time includes the processing and shipping time

B. For UPS express shipping, we’re unable to ship to PO boxes. For standard shipping with USPS, we accept either a PO Box or physical address.

You will receive a shipping confirmation email which includes tracking information after your items are shipped out. Or you can track your package in your personal account.

Please contact us at [email protected] immediately. We will do our best to get you a new pair as soon as possible.

Return & Exchange Policy

Glasses can be exchanged or refunded for free within 30 days of receipt. If you are unsatisfied with your new pairs of glasses for whatever reason, please fill out the form below and we will work with you to help you solve your problem.

Contact Us

Please feel free to contact us if you need a hand. You may also view answers to our most frequently asked question in the help center.

Live Chat: Online (Everyday, 9 a.m.-9 p.m. PDT.)

Email: [email protected] (Reply within 24 hours on weekdays and 48 hours on weekends)

Call: (855) 784-6936 (Everyday, 9 a.m.-6 p.m. PDT.)

For questions regarding your orders:
Please have your registered email address and order numbers ready before you contact us.

For returns & exchanges:
Please send us your request with the return form in Return & Exchange Policy section or via email so we can better assist you.

Measure Your PD

How to Measure
Your PD


How To Measure Your PD (Pupillary Distance) Quickly & Easily

Shopping for a new pair of glasses from Quinze USA? If so, you probably need to measure your PD (Pupillary Distance) so that your glasses can be fitted properly. What is PD, why does it matter, and how can you measure it yourself? Get all the details now.

What Is PD (Pupillary Distance)
And Why Does It Matter?

PD is short for “Pupillary Distance.” As you may have gathered, this refers to the distance between the center of each of your eyes (the pupil), where light enters your eye and creates the images you see.

To focus your eyes properly, each pair of prescription lenses must have an “optical center.” This is located at the center of each of your pupils, where your eye looks through your glasses. An accurate PD ensures that your glasses will provide you with sharp, clear, accurate vision.

How to Measure
Your PD in



Your PD may be included with your prescription from some eye doctors, but others may leave it off, since many optical shops will take their own PD measurements before creating your glasses.

So, how can you measure it yourself and shop for eyeglasses online at Quinze USA? It’s simple. All you’ll need is a mirror and a ruler – and to follow these 5 steps.

1

Find a large mirror in a well-lit area, and stand 8 inches away from it

2

Hold a ruler ( marked w/ cm & mm measurements ) against your brow

3

Close your right eye. Next, align the “0 mm” measurement of the ruler with the middle of your left pupil

4

Make sure you are looking straight ahead. Now, reverse this process. Close your left eye and then open your right eye

5

Look at the ruler using your right eye. Find the millimeter line that meets up with the middle of your right pupil. This is the measurement, in mm, of your pupillary distance (PD)!

This process is quick and easy, but if you’re not confident about your ability to measure your PD on your own and want to work with a professional, most local optical shops will measure your PD for you for free, or for a small fee.

Measure Your PD And Start Shopping
For Glasses Right Away!

With this guide, you can find out your PD fast – and start shopping for unique, high-quality, reasonably-priced glasses at Quinze USA now. Don’t wait. Measure your PD and get a new pair of glasses now.

Stay Connected Join Our Newsletter